eturn and Exchange Policy
Alarafbd

At Alarafbd, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and exchange policy. Please read the guidelines below to understand our process.

Return Policy

  • You may return items within 7 days of receiving your order.

  • Items must be unused, unwashed, and in their original packaging with all tags attached.

  • Returns must be accompanied by the original receipt or proof of purchase.

  • Certain items such as personalized products, perishable goods, and intimate apparel are not eligible for return.

  • Customers are responsible for the return shipping costs unless the item received was damaged or incorrect.

Exchange Policy

  • Exchanges are allowed within 7 days of receiving your order.

  • Items must be in new and unused condition with original packaging and tags.

  • If the desired exchange item is unavailable, we will offer a store credit or refund.

  • Customers are responsible for shipping costs for exchanges unless the item was incorrect or defective.

How to Initiate a Return or Exchange

  1. Contact Us: Email us at [your email] or message us on [your social media/contact page] with your order details.

  2. Return Approval: Our team will review your request and provide instructions for return shipping.

  3. Shipping the Item: Securely pack the item and ship it to the provided address.

  4. Processing: Once we receive the item, we will process your return or exchange within 5-7 business days.

Refunds

  • Approved refunds will be processed to the original payment method within 5-10 business days.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

Contact Us

For any questions or concerns, feel free to reach out: 📧 Email: [your email]
📞 Phone: [your contact number]
📍 Address: [your business address]
💬 Social Media: [your social media links]

We appreciate your trust in Alarafbd and look forward to serving you again!