Customer Service – AlarafBD

Welcome to AlarafBD! We value our customers and strive to provide the best shopping experience. If you have any questions or need assistance, please refer to the information below.

Contact Us
If you need help with your order, product inquiries, or any other concerns, feel free to reach out to us:

  • Email: support@alarafbd.com

  • Phone: +880XXXXXXXXXX

  • Business Hours: Monday – Saturday, 9 AM – 6 PM (BST)

Order & Shipping Information

  • Orders are processed within 1-3 business days after payment confirmation.

  • Estimated delivery time: 5-10 business days depending on your location.

  • You will receive a tracking number via email once your order has been shipped.

Returns & Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your order, please follow our return policy:

  • Returns are accepted within 7 days of receiving the product.

  • The item must be unused, in its original packaging, and in resellable condition.

  • To initiate a return, email us at returns@alarafbd.com with your order details.

  • Refunds will be processed within 5-7 business days after receiving the returned item.

Payment Methods
We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, Amex)

  • Mobile Banking (bKash, Nagad, Rocket)

  • Cash on Delivery (COD) (available in select areas)

Frequently Asked Questions (FAQs)
1. Can I modify or cancel my order?
Yes, you can modify or cancel your order within 12 hours of placing it. Please contact us immediately.

2. What should I do if I receive a damaged or incorrect product?
Contact us with photos of the damaged or incorrect item, and we will assist you with a replacement or refund.

3. Do you offer international shipping?
Currently, we only ship within Bangladesh. We plan to expand soon!

4. How can I track my order?
Once your order is shipped, we will send you a tracking number via email.